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We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us!

If you are not satisfied with your purchase, please return it for a refund within 30 days of the date of receipt. Returned items need to be in their original condition without signs of wear, damage, or alteration. This includes gift boxes and pouches. 

Refunds are issued as soon as we receive the returned package. Please allow 3 to 7 business days for refunds to go through. Please contact us if you don't receive it after 7 business days. 

You can reach us the following ways: 

Please include your order number in the message so we can better serve you. 

  • Fill out the form here
  • Email us to care@shopluxetime.com 

Rest assured we'll resolve any issue you may have within 1 business day.